FAQ's - Usage and Usage Charges

How much heat can you expect to use each year?
Prior to Covid-19, when people spent far less time in their homes, for an average user in a 2/3 bedroom apartment we would expect to see between 3,500-4,000...
Wed, 28 Jul, 2021 at 3:18 PM
How much will it cost to take a shower?
A 10-minute shower will cost approximately 21p. If you were only to take a 7.5-minute shower this would reduce the cost to roughly 16p. So, if you were ...
Tue, 8 Dec, 2020 at 6:08 PM
How much will it cost to have a bath?
We all love a bath from time to time. Taking a bath will cost more than taking a shower. For a 43°C bath filled with 85 litres of water, you can expect to p...
Tue, 8 Dec, 2020 at 6:13 PM
How much will it cost to heat your home?
For a 75m2 apartment (2 bed property) running your heating for an hour will cost up to 18.85pence. If you were to have your heating on for 6 hours a day...
Tue, 8 Dec, 2020 at 6:10 PM
How do I know how much heat I'm using?
You can check how much heat you’re using, your account balance and payment history by logging in to your online account at portal.watkinsenergy.co.uk If...
Mon, 19 Aug, 2024 at 9:59 AM
I have been away from my home but can see a small amount of usage, why?
Your Heat Interface Unit (HIU) has a  “Keep Warm” facility. This is to make sure that the hot water plate heat exchanger is kept warm, so ...
Mon, 9 Aug, 2021 at 11:33 AM