Watkins Energy

General FAQ's 11

• Can I change my heat supplier?
• Can I opt to receive my letters and statements with larger text?
• What should I do if I suspect fraud?
• Does/can Watkins Energy also supply my electricity?
• Do I have to get my heat and hot water from Watkins Energy?

View all 11

FAQ's - Usage and Usage Charges 6

• How much heat can you expect to use each year?
• How much will it cost to take a shower?
• How much will it cost to have a bath?
• How much will it cost to heat your home?
• How do I know how much heat I'm using?

View all 6

FAQ's - PAYG 16

• I'm moving but still have credit on my meter, will you refund it?
• Will I pay more for my heating and hot water if I have a prepayment meter?
• What does PAYG stand for?
• What is friendly-hours credit?
• What is emergency credit?

View all 16

FAQ's - Credit Billing 4

• My Completion date on my first bill is wrong, how do I change it?
• How do I pay my monthly bill?
• Why don't I have an in-home display?
• Why can't I access my online account?

FAQ's - Technical 33

• Do I need to give you meter readings?
• Will I be able to control the temperature of the heating in my home?
• How long is the warranty on my HIU and heat meter?
• What temperature will heat be supplied to your home?
• Is the equipment in my home safe?

View all 33

FAQ's - Moving Home General 4

• Moving in to a home where we're the heat supplier?
• What should I do if I've moved in but haven't received my welcome pack?
• I'm moving out of my home, do I need to let you know?
• How do I set up my online account?

FAQ's - Helping Hand 5

• What should I do if I'm finding it difficult to pay?
• What is the Priority Services Register?
• Can you send my letters and statements in Braille?
• Can I nominate someone to deal with my account on my behalf?
• Who do you consider to be a heat customer in a vulnerable situation?

FAQ's - Landlords 3

• I own my property and have decided to rent it out, can I set up a heat account in my tenant's name?
• I'm the landlord/letting agent of a property and my tenants are moving. What do I need to do?
• As a landlord, do I still have to pay the daily standing charges, even if no one is living at the property?

FAQ's - Charges General 8

• How is my bill calculated?
• Will I get a bill?
• I don't understand the charges / think my bill is incorrect, who do I talk to?
• Will you send me an annual statement?
• How much VAT do you charge?

View all 8

FAQ's - Standing Charge 4

• Why does my neighbour pay a lower standing charge?
• Do I always have to pay the standing charge, even when I'm not using heat?
• What is the fixed standing charge and what does it cover?
• I am a PAYG customer , how will my standing charge be paid?

FAQ's - Online Account Troubleshooting 3

• Which is the preferred web browser to access my online account?
• I am unable to log in and I keep getting an error notice
• I have cleared my cookie /cache file history and I am still having problems logging in to my online account