FAQ's - PAYG
By regularly checking your available balance on your in-home display you'll be able to see when you're credit is getting low. On the Secure in-h...
Fri, 14 Feb, 2020 at 11:53 AM
Your in-home display should work reliably, but from time to time technical equipment can play up. If the screen on your in-home display has gone blank...
Fri, 14 Feb, 2020 at 4:19 PM
To help you understand how to use your in-home display you'll find a user guide in your welcome pack. You can also access the user guide here https://ww...
Fri, 14 Feb, 2020 at 4:05 PM
When asked for your account number please enter the 19 digit prepayment card number which you can find in your welcome pack on page 9 of the 'Welcome to...
Wed, 1 Dec, 2021 at 7:12 AM
When asked for your service type you will find this by looking at your in-home display. If your prepayment system is 'Secure' it will say 'S...
Wed, 1 Dec, 2021 at 7:16 AM
Your standing charge will be deducted automatically off your prepayment meter each day at midnight. When you make your top ups you should always take in t...
Fri, 11 Jun, 2021 at 4:22 PM