A visit from one of our engineer’s will most likely always be pre-arranged with you, so if you’re not expecting an engineer, ask to check their photo ID. If you want some extra reassurance, you can also call us so we can confirm that it’s one of our engineers. Only use our 0330 324 0018 telephone number to get this verification – don’t ring any number that the person at the door gives you.
If you want extra security when our engineer's visit your home, you can arrange for a password to be added to your account which our engineers will need to give to you to gain access to your home. This way you'll always know it’s a genuine Watkins engineer.
Our expert engineers carry out their work to the highest standards. They’re always professional, approachable and friendly and will be happy to explain to you the work they’re carrying out and will leave the work area tidy.