We’re passionate about providing the best possible service at all times. However, we recognise that sometimes things can go wrong. If this happens or if you're disappointed with our service in any way, we want you to get in touch to let us know so we can put things right and get our relationship back on track.
By knowing what’s gone wrong, we’re better able to identify any areas where our service could be improved.
To let us know when something's gone wrong, it’s often quicker for us to remedy a problem by having a conversation with you over the phone.
You can find out more about our complaints policy, in the leaflet provided in your welcome pack 'Not happy with the service you've received?' or by visiting the complaints page on our website https://www.watkinsenergy.co.uk/complaints/index.html
You can also access our complaints leaflet here: https://www.watkinsenergy.co.uk/documents/Watkins_Energy_complaint_leaflet.pdf