Watkins Energy

No, a heat network doesn’t work in the same way as gas and electricity where you can switch providers. We are the only heat supplier for your heat network w...

Yes, just let us know and we’ll make sure we use larger text in our mailed correspondence to you.   Alternatively, as are trying to reduce our impact on t...

Please contact us immediately if you believe you may have received fraudulent correspondence online or in the post, falsely claiming to be from Watkins Ener...

Watkins Energy do not supply your electricity, we only supply your heating and hot water.  

Yes, if you’re connected to one of our heat networks then Watkins Energy is the only supplier of heat and hot water to your property.   We’re committed to...

Yes.  Our call centre is UK-based in Ramsgate, Kent. Our call centre is open from 8am-5pm Monday to Friday. Outside of our normal working hours we are avail...

We’re passionate about providing the best possible service at all times. However, we recognise that sometimes things can go wrong. If this happens or if you...

We take your privacy very seriously, you can find out more in our Data Protection and Privacy Policy which you can access here https://www.watkinsenergy.co....

Whatever queries you may have about your heating and hot water, we’re here to help.     To make it easy and straightforward, we just have one phone number...

If you have an emergency outside of our normal working hours which are 8am-5pm Monday to Friday, please call us on 0330 324 0018. We class an emergency ...