We class an emergency as:
- Serious water losses or leaks from the heat network causing damage to your home or communal areas and/or posing a health and safety risk, or
- Breakdowns of equipment forming part of the heat network causing total loss of heat supply to multiple homes.
If you have an emergency outside of our normal working hours which are 8am-5pm Monday to Friday, please call us on 0330 324 0018.
In the case of an emergency we'll have an engineer to site to begin fixing the problem within 4 hours of us first being notified.