If you experience any problems with your heating or hot water we recommend you start by the following the below steps:
In most circumstances if there’s a problem with the heat network we’ll know about it before you do. If we're aware of a problem, if we have your email address we’ll try and send an email to let you know that there’s a problem and what we are doing to fix it. To make sure you get any notifications and updates from us you need to make sure that we have your email address.
If you do have any problems, please phone our Customer Care Team on 0330 324 0018 who will be able to assist