FAQ's - Moving Home General

Moving in to a home where we're the heat supplier?
If you haven’t already heard from us, you’ll need to get in touch as soon as possible to let us know that you’re moving in. Call us on 0330 324 0018, we can...
Thu, 11 Feb, 2021 at 4:26 PM
What should I do if I've moved in but haven't received my welcome pack?
Give us a call and our friendly Customer Care Team will be able to help. We may not have been told that you've moved and will need to set up your new cu...
Thu, 11 Feb, 2021 at 4:25 PM
I'm moving out of my home, do I need to let you know?
Yes, if you’re moving out, we ask that you give us 10 days written notice, we can then arrange closing your account and make sure that any outstanding charg...
Sat, 15 Feb, 2020 at 12:19 PM
How do I set up my online account?
To set up your online account you'll need to click on the activation link in the email we sent you when you moved into your new home. This link is valid...
Mon, 19 Aug, 2024 at 10:00 AM