Watkins Energy

If you’re moving out you need to give us 10 days written notice so we can arrange to close your account. You’ll responsible for paying all heat charges unti...

No, if you have a prepayment meter and are a PAYG customer you'll pay the same as a customer who receives a monthly bill. We don't charge a higher h...

PAYG stands for 'Pay As You Go', it's a term we use for customers who have a prepayment meters in their home which they have to top up in advanc...

Friendly-hours credit means that if you are a prepayment/PAYG customer and you run out of credit after 5pm on a weekday, at any point over the weekend, or o...

If you're a PAYG customer and you run out of credit before you get a chance to top up, you'll have access to £5 emergency credit. This is essentiall...

No, if you have a prepayment meter you can't switch to credit billing.

If you're a PAYG customer and run out of credit on your meter then your heat supply will be suspended.  To help make sure your heat supply isn't...

To make things easy for you we offer a few different ways to top up. All you need to do is pick the option below which best suits you. Online Pay anyti...

To top up your meter you'll need your prepayment card number. You can find your prepayment card number: On page 09 of your 'Welcome to your new ho...

Giving us a call will be the quickest way for us to remind you of your prepayment card number or arrange for a replacement card to be sent out to you. You&#...