FAQ's - Technical
If you suspect that your heat meter or in home display unit is
faulty, you can contact us on 0330 324 0018 and ask us to look into your meter
readings. We...
Fri, 14 Feb, 2020 at 1:59 PM
CHP provides both
electric power and thermal energy (heat) from a single fuel source, typically gas. CHP works by supplying high temperature heat from a...
Fri, 14 Feb, 2020 at 1:25 PM
The pipework that brings hot water from the energy centre to your home is extremely well insulated. With very little heat able to escape, water in these pi...
Fri, 14 Feb, 2020 at 1:29 PM
A visit from one of our engineer’s will most likely always be pre-arranged with you, so if you’re not expecting an engineer, ask to check their photo ID. If...
Thu, 11 Feb, 2021 at 4:26 PM
In the same way as a gas and electricity meter measure how much gas and electricity you're using, a heat meter digitally records the amount of heat used...
Fri, 14 Feb, 2020 at 2:09 PM
Heat networks are becoming more common across the UK because of the many benefits they offer. Some of the benefits include: Consistent and reliable heati...
Fri, 14 Feb, 2020 at 3:23 PM
Heat networks are a proven low carbon solution for delivering heat from a central energy centre through a network of highly insulated pipes to supply hea...
Fri, 14 Feb, 2020 at 3:37 PM
Instead of a boiler you'll have a Heat Interface Unit (HIU) in your home located in the cupboard in your hallway. The HIU controls the transfer of heat ...
Fri, 14 Feb, 2020 at 4:20 PM
There’s a safety mechanism built into the building that
cuts off all power when the fire alarm is activated. Without power we can’t
operate the energy ce...
Fri, 14 Feb, 2020 at 4:27 PM
We are responsible for the HIU, heat meter and in-home display (if you have one), which all belong to the heat network. If you have any problems with yo...
Fri, 14 Feb, 2020 at 4:38 PM